PetSuites Fishers

We picked up our dog the other day and our dog was tired, limping, and not himself. Seriously hire more people to watch the dogs ok. If my dog got hurt or bitten and no one cared then what oh well? He likes to swim and was wet when he got picked up to go into the car. What in the world why would you not dry off the dog. My dog is also limping and this is a golden retriever who loves to play but why did he get hurt? It is not cheap here. Please take care of our pets more we pay to have them watched and taken care of. My dog could barely stand when he came home from exhaustion. Then he was eating like he never ate the entire day! Things have got to change for us to come back. Please work on things PetSuites!!

The only hiccup was I discussed picking up my dogs on Thursday after 12pm when I checked in. Got a call Tuesday asking if I would be picking them up. My dogs had been bathed and then were kenneled for 2 more days. Luckily they are short haired so their fur was smooth and still smelled clean. I’m giving 5 stars because admittedly I could’ve booked the reservation wrong online and at least I got a call to confirm. Might suggest verifying the online reservation at check in.

I don’t know what happens here, but our pup smelled so bad it was unreal. When we picked him up he was wet, matted, and smelled like hot garbage. We paid for the lux package and it seems like it wasn’t anything but that. His blanket and toys even smelled terrible. We will not be returning here. We had to take him to the groomers to be cut and cleaned.

I have used Boarding and grooming services at Petsuites for my dog Jack for almost a year now. Jack loves when he gets to visit and play with his friends. He is nervous around other dogs and the Petsuites staff was accommodating and understanding. He was always a happy boy when I would pick him up! We appreciate the warm and friendly atmosphere.

My main issues with this place are the following: A) My dogs came home with tummy problems every single time. They have a policy that I found out about a bit too late that may have been helpful. But on the second time I brought them home and had to pay over $150 at the vet for tummy meds, I called them to say "hey, you're facility is giving my dogs tummy problems." They replied that they have a policy to reimburse for things like that up to a certain dollar amount. I only found out about this upon complaining out of frustration, that should be made more clear in their documentation because it has a time limit, I couldn't get reimbursed for the other time(s) it happened at that point. I'd also really just like for my dogs to not need to be seen by a vet after their stay at a boarding facility in the first place. B) You have to pay really unreasonable up-charges to give them even a kind of reasonable amount of playtime and potty breaks. The basic package of the stay is not nearly enough time, and the upcharge is something to the tune of $15/dog for 15 minutes of playtime per day. So if I want my 2 dog to be out of their room for 30 mins per day, I need to pay an extra $30/day? Gosh that seems unreasonable. I'd like to see pricing and basic care plans that feel more humane and thoughtful of a dog's basic needs. And a little more clear responsibility of my dogs' wellness while they're there.